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            Solution home Kapture Kapture - Troubleshooting

            Kapture Monitors - My phone won't connect

            Modified on: Wed, 16 Jul, 2025 at 9:53 AM

            If you are having trouble connecting your phone to your monitor to enable CarPlay, please follow the steps below.


            • Please ensure that your phones Bluetooth and Wi-Fi are turned on
            • Please ensure that your car is turned on and your monitor is powered on
            • Please ensure that your phone is updated (IOS13.0/Android11.0 or higher)
            • Check your Bluetooth connections to find the model of your monitor.


            If these steps did not help and the issue has continued, please contact our support team.

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